Report an issue

Report a Bug

Prerequisite

Warning

As a prerequisite, make sure you completed all the steps described in our First aid kit.

Community Edition

• Check if the issue is reproducible on Demo website
• Check if this issue is already known
• Clone the development repository and checkout the branch of the version you want to test
• Reproduce the bug
• Gather as much information as possible by following our Bug qualification guide
• Create a new GitHub issue which:
  • Clearly describes the issue in its title
  • Describes the steps to reproduce the bug
  • Provides the PIM system information available under System > System information
  • Provides as much information as possible on your environment (OS, PHP version, browser)
• Don’t hesitate to claim your badge “Bug Hunter” on badger

Enterprise Edition

• Gather as much information as possible by following our Bug qualification guide
• Raise an issue by using your Service Desk Account
• Attach the PIM system information file to your request (it is available under System > System information > TXT)
• Submit your request on our Helpdesk

Submit a Feature Request

• You can suggest any feature here: https://www.akeneo.com/forums/forum/feature-request/
• After discussion, this feature could be included in our roadmap.

Suggest a Technical Improvement

• Check if this improvement is already discussed: https://github.com/akeneo/pim-community-dev/labels/tech-improvement
• Create a new Github issue that:
  • clearly describes the improvement
  • write some sample code