Report an issue

Report a Bug

Prerequisite

Warning

As a prerequisite, make sure you completed all the steps described in our First aid kit.

Community Edition

  • Check if the issue is reproducible on Demo website
  • Check if this issue is already known
  • Clone the development repository and checkout the branch of the version you want to test
  • Reproduce the bug
  • Gather as much information as possible by following our Bug qualification guide
  • Create a new GitHub issue which:
    • Clearly describes the issue in its title
    • Describes the steps to reproduce the bug
    • Provides the PIM system information available under System > System information
    • Provides as much information as possible on your environment (OS, PHP version, browser)
  • Don’t hesitate to claim your badge “Bug Hunter” on badger

Enterprise Edition

  • Gather as much information as possible by following our Bug qualification guide
  • Raise an issue by using your Service Desk Account
  • Attach the PIM system information file to your request (it is available under System > System information > TXT)
  • Our support team will handle your request

Submit a Feature Request

Suggest a Technical Improvement