Common issues


Feel free to improve this documentation by clicking on the “Edit on GitHub” link on the top right corner. You can also have a look at our “Enhance the Documentation” guide.

I have an error when I upload large files

If you upload a file in an image or a file attribute, check the “max file size” parameter inside the attribute itself.

In order to achieve this, follow these steps:

  • Go to Settings > Attributes, then open your image or file attribute type.
  • Increase the value of the “max file size” parameter or set it to blank for an unlimited file size.

If you perform a file upload in the asset module, be aware there is no limitation inside Akeneo PIM.

In addition, your local installation can set limitations in several places:

  • Check the “upload_max_filesize” and “post_max_size” parameters inside your php.ini configuration file.
  • If you are using a nginx server, check the “client_max_body_size” parameter of your server configuration.

Some translations are missing

In some cases, you might see technical codes instead of the correct tab or button labels.

To fix this issue, just run the following commands:

cd /path/to/your/pim/
rm -rf web/translations/*
php app/console oro:translation:dump

Some Javascript, CSS or media files are not taken into account

In this case, you just have to redeploy them by running the following commands:

cd /path/to/your/pim/
rm -rf ./web/bundles/* ./web/css/* ./web/js/*
php app/console pim:install:assets --env=prod
php app/console assets:install --symlink web

Also, don’t forget to clear your browser’s cache:

I minified and merged all javascript files with the Oro command

This feature is not supported yet by the PIM.

You can revert this operation by running the following commands:

cd /path/to/your/pim/
rm ./web/js/oro.min.js
rm -rf ./app/cache/*
php app/console pim:install:asset --env=prod
php app/console assets:install --symlink web