Troubleshooting guideΒΆ
You can use this guide to help you resolve common technical issues you may be experiencing with the PIM.
- First aid kit
- Step 1: are you sure that it’s a bug?
- Step 2: is your computer ready to use the PIM?
- Step 3: are the system requirements still OK?
- Step 4: what about your infrastructure?
- Step 5: is your PIM up-to-date?
- Step 6: are your additional bundles up-to-date?
- Step 7: are your assets properly deployed?
- Step 8: did you clear the cache?
- Step 9: did you consider the volume of your catalog?
- Step 10: did you customize your PIM?
- Does the bug persist?
- Bug qualification
- Common issues
- I have an error when I upload large files
- Some translations are missing
- Some Javascript, CSS or media files are not taken into account
- I minified and merged all javascript files with the Oro command
- I removed and re-created an attribute with different properties and I cannot save variant group anymore
- I cannot export my products “An exception occurred during the export”