Report a Bug¶
Prerequisite¶
Warning
As a prerequisite, make sure you completed all the steps described in our First aid kit.
Community Edition¶
- Check if the issue is reproducible on http://demo.akeneo.com
- Check if this issue is already known: https://github.com/akeneo/pim-community-dev/issues
- Clone https://github.com/akeneo/pim-community-dev and checkout the branch of the version you want to test
- Reproduce the bug
- Gather as much information as possible by following our Bug qualification guide
- Create a new GitHub issue which:
- Clearly describes the issue in its title
- Describes the steps to reproduce the bug
- Provides the PIM system information available under System > System information
- Provides as much information as possible on your environment (OS, PHP version, browser)
- Don’t hesitate to claim your badge “Bug Hunter” on badger
Enterprise Edition¶
- Gather as much information as possible by following our Bug qualification guide
- Raise an issue by using your Service Desk Account
- Attach the PIM system information file to your request (it is available under System > System information > TXT)
- Our support team will handle your request