First aid kit

Here is our first aid kit if you encounter a bug on your PIM project.

Step 1: are you sure that it’s a bug?

Sometimes, it’s quite clear that the behaviour you experience is a bug. But it is not always the case. Some behaviours can occur because you missed something (for instance a permissions misconfiguration), and the PIM just works as designed.

If you have doubts, please have a look at the following resources. If not, go to the next step.


User guides can be accessed at any moment from the (?) icon on the top right corner of the PIM.

Step 2: is your computer ready to use the PIM?

There are some client side requirements to use the PIM. Please check that everything is OK by looking at Client side configuration and compatibilities.

Step 3: are the system requirements still OK?

Maybe something has been changed in your server. You can check that by running the following command:

cd /path/to/your/pim/
php app/console pim:installer:check-requirements


All our system requirements can also be found in this documentation: System Requirements.

In addition, check that:

Step 4: what about your infrastructure?

Depending on your infrastructure, you may need to check some points:

  • Make sure you are not experiencing latency issues on your local network.
  • Make sure you don’t have an issue with one of your network equipments. For instance with a proxy server.

Step 5: is your PIM up-to-date?

Make sure that you applied the latest patches available for your PIM version. You can check your current PIM version at the bottom of the PIM login or dashboard pages.


The Migration documentation explains how to update your PIM to the most recent minor version.

Step 6: are your additional bundles up-to-date?

As for the PIM it’s important to check that the additional bundles you use (for instance: EnhancedConnectorBundle, CustomEntityBundle, InnerVariationBundle...) are up-to-date.

If you need assistance, please refer to each bundle’s documentation.

Step 7: are your assets properly deployed?


This step is recommended if you encounter user interface issues like javascript errors or display problems.

From a technical point of view, assets are all the javascript, css and media files used by the PIM itself, by its dependencies, and eventually by your custom developments.

To make sure everything is OK, you can run the following commands:

cd /path/to/your/pim/
rm -rf ./web/bundles/* ./web/css/* ./web/js/*
php app/console pim:install:assets --env=prod
php app/console assets:install --symlink web

One last thing, clear your browser’s cache:

Step 8: did you clear the cache?

Clear the PIM cache (also known as “Symfony cache”) by running the following commands:

cd /path/to/your/pim/
php app/console cache:clear --env=prod

Step 9: did you consider the volume of your catalog?


This step is recommended if you encounter performances issues.

Each catalog is unique. How many channels, locales, attributes, families, categories, products and users do you have? These values may had increased drastically since you began using your PIM.

Most of this information can be found on the PIM system information screen (under System > System information).

Once the calculations made, please have a look at our Scalability Guide and Performances Guide.

Step 10: did you customize your PIM?


If the previous steps failed to solve the bug, try this one.

Disable all custom developments by commenting them in the “AppKernel.php” file /path/to/your/pim/app/AppKernel.php.

// your app bundles should be registered here
// new YourCompagny\Bundle\AppBundle\YourCompagnyCustomBundle(),

And then, re-apply Step 7: are your assets properly deployed? and Step 8: did you clear the cache?

Alternatively, you can check if the issue is reproducible on (only for the latest PIM version).

Does the bug persist?

Sorry to hear that. It seems it’s Bug qualification time.